Concierge Service
As a member of KelseyCare Advantage, you’ll get an enhanced level of personalized service called the KelseyCare Advantage Concierge. At KelseyCare Advantage, it’s all about old-fashioned, personal service. You’re part of the KelseyCare Advantage family, so you’re important to us and we want to offer you a V.I.P. experience.
Personalized Information, Guidance and Support.
To make your healthcare experience with KelseyCare Advantage as hassle-free as possible, we offer a special, complimentary concierge service exclusively for KelseyCare Advantage members. This service offers KelseyCare Advantage members a comprehensive range of supporting services that can simplify the healthcare process, increase efficiency, ease communication and provide access to a wide variety of resources. Our knowledgeable representatives are ready to assist KelseyCare Advantage members in many different ways by facilitating and coordinating the KelseyCare Advantage experience.
A Single Point of Contact.
Here are just some of the services we provide:
- Personalized assistance in scheduling appointments and finding physicians,
- Assistance in finding nearby clinic locations,
- Expert guidance regarding specific services available at each clinic location,
- Coordination of benefit inquires requiring special medical review,
- Resolution of complex billing and eligibility issues,
- Expert help resolving problems and answering any questions you may have about the KelseyCare Advantage plan or your benefits.
The KelseyCare Advantage Concierge is your single point of contact and trusted information source through the entire healthcare experience. Access to the KelseyCare Advantage Concierge is like having a personal assistant and a healthcare advocate rolled into one. We can help you look after your special healthcare needs and maximize your healthcare benefits.
713-442-9540 or Toll Free 866-535-8405
Complete the form below to request a phone call from a Health Plan Specialist. We’re here to help you from 8:00 a.m. to 8:00 p.m., seven days a week.