Concierge Service
As a member of KelseyCare Advantage, you’ll get an enhanced level of personalized service called the KelseyCare Advantage Concierge. At KelseyCare Advantage, it’s all about old-fashioned, personal service. You’re part of the KelseyCare Advantage family, so you’re important to us and we want to offer you a V.I.P. experience.
Personalized Information, Guidance and Support.
To make your health care experience with KelseyCare Advantage as hassle-free as possible, we offer a special, complimentary concierge service exclusively for KelseyCare Advantage members. This service offers our members a comprehensive range of services that can simplify the health care process, increase efficiency, ease communication and provide access to a wide variety of resources. Our knowledgeable representatives are ready to assist KelseyCare Advantage members and make your experience a positive one.
A Single Point of Contact.
Here are just some of the services we provide:
- Personal assistance in scheduling appointments and finding physicians,
- Assistance in finding nearby clinic locations,
- Expert guidance regarding specific services available at each clinic location,
- Coordination of Medicare benefit inquires requiring special medical review,
- Resolution of complex billing and eligibility issues,
- Expert help resolving problems and answering any questions you may have about our Medicare Advantage plan or your Medicare benefits.
The KelseyCare Advantage Concierge is your single point of contact and trusted information source through the entire health care experience. The KelseyCare Advantage Concierge is like having a personal assistant and a health care advocate rolled into one. We can help you look after your special health care needs and maximize your health care benefits.
713-442-9540 or Toll Free 866-535-8405
Complete the form below to request a phone call from a Health Plan Specialist. We’re here to help you from 8:00 a.m. to 8:00 p.m., seven days a week.